How is my information protected?

Pillar has multiple tiers of security that protect your family's personal information during every step of its journey through our system. We know you are entrusting us with your most sensitive data, and we built Pillar from the ground up to have multiple failsafes to ensure that the only person who can access your information is you.

Our systems are closed off to the public internet.

The only way to interact with Pillar is if you provide proper credentials to use our application through intended channels. Everyone else is locked out.

If someone did somehow get access to the data that Pillar stores, they won't be able to read it.

We encrypt all of your data using 256-bit Advanced Encryption Standard the entire time it is stored at Pillar. This means that if someone were to gain access to our data or your files, they will not be able to read them.

If your internet traffic were to be intercepted by a third party before it got to us, they still won't be able to access your information.

While your data is being transmitted from your web browser to us, we use Secure Sockets Layer (SSL)/Transport Layer Security (TLS) to protect data in transit. This is an industry standard technique to protect against attackers trying to intercept your data before it gets to us.

Why do I need a PIN and a password again?

Most sites stop at a single password to protect your data. Pillar uses a combination of your password and a PIN for 2 layers of security. Any time you or anyone else attempts to use your Pillar account from a new device, we will request your PIN number that you created while setting up your account in addition to your password. If both of these are correct, that device will be added to your list of authorized devices that are allowed to access your Pillar account. Any device without both of those pieces of information will be locked out.

"Secure" sites get hacked all the time. How can I trust that Pillar is different?

Pillar was built to use the most advanced security tools that exist to keep your data safe. But security goes beyond even that. Even the best software systems can be compromised when attackers get ahold of your password or find an unintended way into a software system despite best efforts. That's why we built Pillar so that even if such an event occurs, the bad actors won't be able to decrypt and read the data they get a hold of. Similarly, even if an attacker obtains your password, they still won't be able to get into your account without additional information about your PIN that only you know. We can't foresee every attack out there, but we can provide as many layers of protection as possible to keep you and your loved ones safe.